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Dongle
Troubleshooting Guide
VinylMaster
Pro - Technical Support
If you have an inquiry or question relating to VinylMaster Pro or any one of its modules, please look
through this area of the web site, or refer to the VinylMaster Academy
(Note: VinylMaster Academy is too large for the VMP Program CD and is on the
VMP Demo and FutureRIP Program CD),
On-Line and Written Manuals. Remember to look under the contents and index. If you have purchased FutureCOVER (additional technical support), please use the special telephone number provided and have your Customer Number and Business Details handy for the operator.
E
Mail Support
E Mail and using the On-Line
Forms are the most reliable live technical support offered by Future Corporation
Ltd and are available 24 hours a day by E Mailing:
tech@future-1.com
or visiting Customer
Service. Note, please keep any inquires concise and focus on the issue/s, listing each one separately. Please include your 16 digit Customer Number, business and contact name.
Telephone Support
Where available you may telephone Future Corporation on your country’s Technical or General Help
Number. This service is strictly limited and can only deal with general problems relating to this software. It is not available as a training facility. You are encouraged to utilize
this Internet support, which is manned by our internal programmers. These people have an intimate knowledge of VinylMaster Pro, the sign,
screen and print industries and most
plotters and printers.
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