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General Issues/Troubleshooting |
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When I put the CD in nothing happens? This will happen when 'Auto Run' is turned off in Windows. Just open up 'My Computer' and double click on the VMP CD icon and the introduction window will open. When I put the VMP CD in it asks for a different CD? VinylMaster Academy is too large for the VMP Program CD and is on the VMP Demo and FutureRIP Program CD. Simply insert the FutureRIP CD whenever you wish to run the VinylMaster Academy. When I try and play VinylMaster Academy it stops at Lesson 1 and freezes? This will happen when the 'Multi Media' settings aren't all set in Windows. To install these settings open up 'Control Panel' next open 'Add/Remove Programs' at the top of this screen click on 'Windows Setup' then scroll down to 'Multi Media' check all the boxes and click on 'OK', then 'Apply' Make sure your Windows CD is available. Restart the computer and the VinylMaster Academy should work. When I try and play VinylMaster Academy it flashes on and off? This will happen when the 'Color Settings' are set at 256 colors or below. To change the Color Settings open up 'Control Panel' go to 'Display' at the top of the screen click on 'Settings' click on 'High Color 16 Bit' and then click on 'Apply'. Once the computer resets or restarts itself the Academy should no longer flash. I go to print out a Bitmap or JPEG image and it doesn't print? This can happen for several reasons with the most common being the incorrect printer driver selected, or the page size doesn't match what's actually in your printer etc. However if all these settings are correct and you're still having problems, try the following: Change your windows display settings to 'High Color 16 Bit, and your printers resolution down to its lowest i.e. 360dpi rather than 720/1440dpi etc. and try this. If you have tried all the above and still can't print, open the image in Windows Paint, then select all, copy the image to the clipboard, and paste it into VinylMaster Pro, then try printing it out. I keep getting Page Fault messages when using or shutting down VinylMaster Pro? This can be very frustrating and of real concern, but the fact is you needn't worry. The program has been written so that in the event of an internal error it will attempt to stay running, and it's just letting you know, if it does shut down, you can always retrieve your last work from the C:\vmpro\backups directory (substitute C:\ for the installed drive letter of VMP where neccassary) or from B4SAVE. If this happens when closing the program, please don't be concerned, this has no effect on the program or any other program on your system. Why the program actually has an internal error can be for so many different reasons, it would be pointless to list them all here. But they are generally related to a series of events that combined with other applications running (including Windows & virus checkers etc.) and current resources available i.e. memory - cause a fault to occur. If this happens regularly, please fill in 'Report A Bug', or just e mail tech@future-1.com  
My computer now says it is unregistered? VinylMaster Pro stores its registration information in the C:\Windows\system\vmpro.ini file. If this file is deleted, or you reinstall VinylMaster Pro, you may need to reenter your registration number. For more information about the registration module click here. My clipart or logos don't come up anymore? Close down VMP and try again. If your clipart still doesn't appear, delete the file C:\Windows\myini.ini and the problem should be fixed. Half the menu's in VinylMaster Pro have disappeared? Switch to the Cut File window, and then back again and they should reappear. Since loading VinylMaster Pro my computer has been playing up? VinylMaster Pro should have no effect on your other software. If you find that your computer is behaving odd, it may be something such as the fact that you are running low on hard drive space, you have removed a needed CD from your computer to install VinylMaster Pro etc. If you really wish to get to the bottom of it. VinylMaster Pro can be completely uninstalled from the Control Panel (Add/Remove Programs) leaving your computer in the same state it was in when you installed VinylMaster Pro. The program keeps asking for a password, but I don't know what it is? If you have set a password in the registration window, you will not be able to load the Vinyl Spooler without it. If you didn't set this password, find the person who did. Tip: Try typing in your Registration or Computer ID Number as the passcode. I've lost my transfer code, what do I do next? On the computer in question, you will find a file called C:\transfer.txt This will contain the transfer code. The program keeps crashing? Ensure that your system is configured correctly. It may help to reinstall Windows to correct any damaged, corrupted or lost files.
I've saved off my work, and it's disappeared? If you have lost a file, look for a back up copy by opening the files in the C:\vmpro\backups folder. I keep getting an I/O Error when I click on a file? Try restarting your computer. If the file's size is zero, the file is corrupt, and must be deleted, by using Windows Explorer. When I try to open a file from another program it won't open? VinylMaster Pro will only open VinylMaster Pro files. If you wish to load a file from another program, export it from that program as an 'Adobe Illustrator' file, or an 'EPS' file, and then import it into VinylMaster Pro. When I try to import a file nothing happens? Maybe the file contains no loadable information. If unsure, you can try re-importing it back into the host application. I can't open up my clients artwork from disk? Get your client to provide the artwork in either of the following formats: 'Adobe Illustrator', 'EPS', 'Windows Bitmap', 'BMP', 'JPG' or 'TIF'. When I install VinylMaster Pro it keeps coming up with a file transfer error? Copy all of the files in the 'Install' folder onto your computer, and then remove the CD, and run the Setup32 program from the disk1 folder. How do I get rid of the toolbar? From the bottom task bar, you can click on the VinylMaster Pro tool bar and turn 'Floating Toolbar' off. If you wish to remove the task bar tool bar as well, delete it from C:\Windows\startmenu\programs\startup.
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