Please be as specific as possible when describing the problem.

Before Proceeding be sure to visit the Tech Support Information Sheets on your Product

1. Which product are you inquiring about? (For software you must also nominate the Module)

Font Detective		- Select Module -    - Font Backup Module    - Font Detective    - Font Manager    - FutureFONTS    - Softy
FutureRIP		- Select Module -    - Auto-Trace    - Billboard Module    - Capture Utility    - Color Profile Manager    - ColorTUNE    - Contour Cutting    - Crop Marks    - FuturePAINT    - FuturePRINT    - FutureRIP    - Gamut Mapping    - Output Options    - Printer Settings    - Setup    - Spot Colors
VinylMaster Pro		- Select Module -    - Alignment Tools    - Clipart &    - Corporate Logos    - Curve Editing Module    - Cutting    - Dimension Tools    - Display Options    - Display Settings    - Distortions    - E Mailer    - Edit Tools    - Global Settings    - Guide, Grid and Color Settings    - Image Cut    - Image Scanning Module    - Image Tracing Module    - Importing and Exporting    - Interactive Effects Module    - Plotter Setup    - Printing    - Quote Calculator    - Registration Module    - Shapes Tools    - Size Tools    - Speed-Weed    - Templates & Vehicles    - Text Tools    - VinylMaster Academy    - VinylMaster Pro    - Vinyl Spooler    - VMP Curves & Lines    - VMP Setup    - Welding Module    - Zoom Tools
FCL Computer Package		- Select Component -    - Future Corp Computer System    - Monitor    - Peripherals    - Printer    - Scanner
Other (List Make/Model)

2. What version of our software are you using? (unsure! see Help Menu 'About')

- Select Version - Beta release 1.0A Beta release 1.0B Beta release 1.0C Beta release 1.0D Release 1.0 Release 1.5 Release 2.0 Release 2.5 Release 2.5A Release 2.5B Release 2.5C Release 2.5D Release V2.7 R1 Unsure Other e.g. 1.39A



3. What operating system are you using? (unsure! click on Start and see Fly-Out)

- Select Operating System - Windows 3.1 Windows NT 3.0 Windows NT 4.0 Windows 95 Windows 98 Windows 98 SE Windows ME Windows 2000 Windows 2000 Server Windows XP Home Windows XP Pro Windows 2003 Server Other Other:



4. Please enter a brief one-line description of the problem:


(example: "Editor doesn't respond to up-arrow under image")



5. If the problem is software related and is reproducible, please list the steps required to cause it, leaving a blank line between steps:


(example: "1. Create a new job. 2. Insert some text ...")



6. If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:


(note: it is much harder for us to fix non-reproducible bugs)



7. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:





8. If the problem is hardware related please list the problem in point form here:




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Please contact me as soon as possible regarding this matter.